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Beauty Client Services Director

This role is responsible for leading and growing Spring’s relationship with a beauty holding company with multiple brands. The role has a dual function of senior client service but also business development. They will need to oversee existing brand relationships – nurturing those existing connections and finding ways to drive incremental projects with them. As well as identifying new opportunities with other brands in the portfolio which may come via procurement or the brand teams themselves.

They will be responsible for managing a global team – ensuring they have the necessary guidance, support, development and opportunity to deliver against the client scope and grow the relationship. Within this team they will need to act as the conduit between strategy and delivery as well as champion and supporter of creative ideas and innovation.

They should have a passion in the beauty category and have deep insight into the opportunities and issues inherent in the sector.  An avid interest in on-line behaviors is essential: we are interested in talent who are culturally curious and thrive on an ability to push boundaries and innovate.

This individual should combine strong commercial acumen with organisational skills and the gravitas to command a room of senior clients and inspire the Spring team.

 

JOB RESPONSIBILITIES:

 

CLIENT MANAGEMENT

Build and develop senior level strategic relationships with clients.

Challenge the client’s thinking in a positive way.

Be the source of information on the client’s business on any internal meetings, using the knowledge to fuel the creative process.

Build the trust of the client through clear direction, honesty and integrity.

Understand instinctively what keeps senior client’s awake at night

Take’s overall responsibility for the entire client/agency relationship working the executive management representations as needed.

FINANCIAL MANAGEMENT 

Take responsibility for the financial health of the account.

Strive to grow the business by identifying opportunities to expand the client scope.

Oversee the day-to-day financial management of the account including fee proposals, estimating and billing 

STRATEGIC DEVELOPMENT

Act as a trusted and strategic advisor to the client.

Understand client’s business – spanning industry trends, business issues, and opportunities.

Partner with planning team to develop the vision for the brand, anticipating the opportunities and threats which may emerge.

Brings new thinking to the client business

CREATIVE DEVELOPMENT

Work alongside creative and strategy to ensure the work is anchored by a solid insight.

Prepare the ground for creative presentation by pre-selling the insight, and planning the creative sale.

Understand the value of a creative idea and truly champion it – take the lead to protect strong creative product.

Push the agency teams to deliver beyond client expectations, and encourage the use of new technologies, channels and ‘never-been-done-before’ approaches.

Ensure that all work developed and presented is relevant, on brief and in keeping with the client’s brand objectives.

TEAM MANAGEMENT

Inspire, motivate and drive all members of the agency team.

Manage the account team effectively and ensure that all members of the team understand their responsibilities and expectations.

Manage the agency’s various functions in order to provide clients with a comprehensive, consistent, and cohesive agency effort.

Brings good judgement and stress management to crisis situations.

Provide an open, nurturing and inspiring environment for the team where they can be encouraged to challenge the status quo

PRODUCTION & PROJECT MANAGEMENT

Oversee all production and project management, working with the departments but taking ultimate responsibility for ensuring projects are delivered on time and on budget.

Effectively oversee client budgets.

Converts ideas into projects that generate business.

OVERVIEW: 

Spring is a community of a creative professionals working in cultural industries from media & advertising to art, architecture, film, fashion, music, food and more.  Spring Place provides collaborative workspaces and membership clubs catering to a global community that shapes the business of contemporary culture. Spring Studios combines a sophisticated end to end production offering & event spaces with high end creative services to deliver premium content, experiences & marketing solutions for a range of aspirational brands.  Spring values diversity of all kinds and believes a multiplicity of voices and views is intrinsic to a successful workplace. We are looking for especially talented individuals who combine smarts, taste, ingenuity and positivity. If you are bored of conventions and want to elevate the game, please get in touch.

Spring values diversity of all kinds and believes a multiplicity of voices and views is intrinsic to a successful workplace.

To apply for this role, please email nyhr@springstudios.com.