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IT – Systems Support Specialist / New York

Systems Support Specialist

Job Description

The Role

The ideal candidate will be an integral part of the IT team, delivering outstanding service to staff and clients.  S/he will provide thorough first and second-line IT support — managing tech requests, executing planned maintenance, assisting in a wide variety of projects (internal and client-facing), and maintaining company standards and procedures at all times.


Responsibilities include but are not limited to:

  • Investigating, responding to and resolving helpdesk tickets, via internal ticketing system, in a timely and professional manner
  • Providing face-to-face and remote assistance to internal staff and clients, as needed
  • Configuring and delivering tech service packages to clients
  • Executing internal tech projects
  • Setting up new hire workstations and facilitating user account management for employees and freelance staff
  • Managing technical asset inventory
  • Managing and maintaining all AV equipment; ensuring meeting rooms and client spaces are fully functional and presentable at all times
  • Ensuring computers have all necessary applications and are kept up-to-date
  • Taking ownership of users’ issues and identifying appropriate solutions to resolve incidents in a timely manner
  • Supporting corporate applications such as Microsoft Office for Mac and Adobe Creative Suite
  • Ensuring customer expectations are set and consistently met or exceeded


Qualifications & Disposition

  • 5+ years of experience working in technical support role to both staff and clients
  • Proven ability to take the lead in project planning through to execution
  • Excellent knowledge of Apple Mac Operating systems OSX and Windows OS
  • Experience with Office for Mac and Microsoft Office 365
  • Experience with Microsoft Systems such as Windows Server and Active Directory
  • Knowledge of Apple Remote Desktop, iOS device configuration
  • Broad knowledge of IT infrastructure systems and ability to troubleshoot and resolve issues in a timely manner
  • Understanding of network concepts (TCP/IP, LAN/WAN, DHCP)
  • Impeccable time management and ability to work under pressure and to tight deadlines
  • Enthusiastic, highly motivated and a proactive team player
  • Good communication skills with the ability to explain technical concepts to technical and non-technical stakeholders.
  • Proven ability in working directly with clients, providing outstanding customer service
  • Availability to work beyond the traditional business hours, as needed, for special events and technical outage projects


Please send resume and cover letter to techcareers@springstudios.com